Guest(Family)
2025-11-01
1) During check in, there was an accidental change by the hotel of 2000 CNY. They refunded on the spot. But perhaps due to conversion rate, the refunded amount is about $14 lesser than the amount charged when converted to SGD.
I am short-changed by their mistake.
2) Despite position itself as a 5 star hotel, their infrastructure is way too pathetic. Perhaps on the so called sustainability initiative, the water pressure was extremely small. I am better off staying in a village.
3) There were bell boys stationed at the hotel but they were there to be human signages. My family and I had quite a few luggages. None offer or even bother to help.
4) Smoking is permitted in most common areas. Definitely not for health conscious individuals. But good for those inconsiderate smokers who smokes everywhere, anywhere, anytime they want to.
My suggestion: if the hotel wants to position itself as a premium one, then it better ensure its service and infrastructure meet such standards.
For all other, pls think thrice if you want to stay in the hotel.